Terms of Service

Agreement to terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and DataRunner ("Company", "we", "us", "our") governing your access to and use of the DataRunner platform and related services (the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Description of service

DataRunner is a data reporting automation platform that allows users to connect databases, write SQL queries, schedule automated reports, and deliver results through various channels including email, Slack, Amazon S3, and webhooks.

Account registration

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password confidential and not share it with others
• Be responsible for all activity that occurs under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account. By creating an account, you represent and warrant that you meet this age requirement.

Acceptable use

You agree to use the Service only for lawful purposes. You may not:

• Use the Service to store, process, or transmit illegal content
• Attempt to gain unauthorized access to any system, network, or data
• Use the Service to send spam, unsolicited messages, or bulk communications to people who have not consented
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service in a manner that degrades performance for other users
• Resell or sublicense the Service without our express written permission
• Use the Service to process data in violation of applicable data protection laws
• Attempt to circumvent any access controls or security measures

Database credentials and data

You retain full ownership of your databases and any data they contain. By connecting a database to the Service, you grant DataRunner a limited, non-exclusive license to access that database solely for the purpose of executing queries and delivering reports as configured by you.

You are responsible for ensuring that you have the authority to connect any database to the Service and that doing so complies with applicable agreements, regulations, and laws.

DataRunner will not access, analyze, or use the contents of your databases for any purpose other than executing queries you have configured.

Plans and billing

Free plan

The Free plan is available at no charge subject to the usage limits described on our pricing page. We reserve the right to modify Free plan limits with 30 days' notice.

Paid plans

Paid plans are billed monthly or annually in advance. Prices are listed on our pricing page and may change with 30 days' notice to existing subscribers. By subscribing, you authorize us to charge your payment method on a recurring basis.

Cancellation and refunds

You may cancel your subscription at any time from workspace settings. Cancellation takes effect at the end of the current billing period — you retain access until then. We offer a 14-day refund on new Pro subscriptions if you are unsatisfied.

Enterprise

Enterprise agreements are governed by a separate Master Services Agreement (MSA) signed with DataRunner. In the event of a conflict between these Terms and a signed MSA, the MSA prevails.

Service availability

We aim to maintain high availability of the Service but do not guarantee uninterrupted access. We may suspend the Service for maintenance, security incidents, or circumstances beyond our control. We will provide advance notice of planned maintenance where possible.

Intellectual property

The Service, including its software, design, and documentation, is owned by DataRunner and protected by copyright, trademark, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service as permitted by these Terms.

Any feedback, suggestions, or feature requests you provide may be used by us to improve the Service without compensation or attribution.

Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service. DataRunner's confidentiality obligations with respect to your data are further described in our Privacy Policy.

Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

DataRunner does not warrant that the Service will be error-free, uninterrupted, or free of harmful components.

Limitation of liability

To the maximum extent permitted by law, DataRunner's total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid to DataRunner in the 12 months preceding the claim.

In no event shall DataRunner be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption.

Indemnification

You agree to indemnify and hold harmless DataRunner and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorney's fees) arising out of your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

Termination

Either party may terminate the agreement at any time. DataRunner may suspend or terminate your access immediately if you violate these Terms or engage in conduct that we reasonably believe poses a risk to the Service or other users.

Upon termination, your right to use the Service ceases immediately. We will delete your data within 30 days of account termination unless retention is required by law.

Governing law

These Terms are governed by the laws of the jurisdiction in which DataRunner is incorporated, without regard to conflict of law principles. Any disputes shall be resolved in the courts of that jurisdiction.

Changes to these terms

We may modify these Terms at any time. Material changes will be notified by email or prominent notice in the Service at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Contact us at legal@datarunner.io or via the contact form.