Terms of Service

DataRunner connects to databases you name, runs SQL queries you write, delivers the results through channels you configure, and monitors endpoints and servers you register. It does not interpret, correct or validate the content of your queries: what the query asks for is what appears in the report.

• You are responsible for your account credentials and for everything that happens under them.
• Each workspace has an owner, and the owner controls who joins and with which role.
• Tell us at security@datarunner.app as soon as you suspect unauthorised access.
• Sharing one account between several people is not allowed — invite members instead.

• The free plan has no expiry date and requires no card.
• Paid plans are monthly, in USD, charged through Stripe. The cycle renews automatically.
• You may change plan or cancel at any time; cancellation takes effect at the end of the cycle already paid for and does not generate a pro-rata refund.
• If a payment fails we tell you and retry for several days before downgrading the workspace to the free plan. Nothing is deleted because of a downgrade; the limits change.
• Price changes are announced at least 30 days in advance and never apply to a cycle already paid for.

Each plan has limits on connections, schedules, monitors, hosts, queries per month and rows per query. On reaching a limit the action is refused with a clear message — we do not bill overage you did not ask for. Usage that degrades the service for others may be throttled, and we warn you first whenever we can.

You may not use DataRunner to:

• Access a database or system you are not authorised to access.
• Send unsolicited bulk messages, or contact people who asked not to be contacted.
• Run phishing simulations against people outside your own organisation, or without the organisation having authorised the test.
• Circumvent technical limits, probe the infrastructure, or test security without arranging it with us first.
• Publish illegal, defamatory or infringing content on status pages, forms or the forum.

The phishing simulation module exists for internal security training. Using it against third parties is fraud, and the account is terminated without notice.

You keep every right over your database content, your queries, your contacts and your results. You grant us only the licence needed to host, process and transmit that content in order to operate the service for you — nothing beyond it, and only while the account exists.

When you upload contacts or send campaigns, the list is your responsibility: where it came from, whether consent exists where it is required, and honouring unsubscribe requests. We supply the tools — suppression, unsubscribe, export — and you use them.

• We perform scheduled maintenance and give notice when it could interrupt the service.
• Email support on every paid plan; Business has priority and a response SLA agreed by contract.
• The free plan is supported by the community and the documentation, with no guaranteed response time.
• A feature marked beta in the product may change or be withdrawn. The marking exists precisely so you do not build on it unknowingly.

The DataRunner software, brand and documentation are ours. You get the right to use the service under these terms, and not the right to copy, resell, decompile, or offer the product as a service of your own.

The service is provided as is. We do not guarantee that a query you wrote produces the correct number, that a report arrives while a channel provider is down, or that a monitor detects every kind of failure. Checking what is critical is your job.

To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to what you paid in the 12 months before the event. We are not liable for lost profits or indirect damages. Nothing here excludes liability that the law does not allow to be excluded.

• You may close the account whenever you like, from the console. Deletion goes through a grace period and can be cancelled within it.
• We may suspend or terminate an account that breaks these terms, with prior notice where the situation allows and immediately where third parties are at risk.
• Before permanent termination you can export your data. After it, we cannot recover it.

We may change these terms. A material change is announced by email at least 30 days in advance, and continuing to use the service after it takes effect means accepting the new version. If you do not accept it, you can close the account before then at no cost.

These terms are governed by Brazilian law. For consumer contracts the forum is the customer’s domicile; otherwise, the forum of DataRunner’s registered office.

• Questions about these terms: support@datarunner.app
• Privacy: privacy@datarunner.app
• Security: security@datarunner.app